LISTEN: https://www.thepozcast.com/517
People Are the Least Predictable Thing in the World: Nancy Hauge @ Transform 2026
Recorded live at Transform 2026, this episode features Nancy Hauge, Chief People Experience Officer at Automation Anywhere — an AI agent platform company helping enterprises manage agentic solutions at scale. Nancy brings 45 years of people leadership experience to the conversation, and she arrives with a book on the way: The 5-Year Century, co-authored with her CEO and published by Wiley, releasing May 19th. Nancy is one of the most energetic and quotable guests in the series. Her core belief — that people are the least predictable thing in the world, and that's exactly what makes HR the most creative function in any business — sets the tone for an episode packed with sharp frameworks, vivid examples, and a few genuinely surprising benefit ideas.
She talks about how AI agents are transforming recruiting and HR operations at Automation Anywhere, from a referral agent that maps new job descriptions to existing and needed AI tools, to agents that proactively surface relevant benefits to employees at the exact moment they're most needed. The benefits conversation is where this episode really takes off. Nancy makes a compelling case that the future of benefits is bespoke — à la carte, concierge-level, designed around the specific life stage and family needs of each employee rather than bought in bulk at volume pricing. She shares the benefit that generated the most emotional response she's ever seen in her career: a night nurse support service for new parents. And she frames the ROI of benefits not just in retention metrics, but in something harder to measure and more important: creating great alumni who leave saying "that was the best place I ever worked."
Connect with Nancy: https://www.linkedin.com/in/nancyhauge/
Learn more: https://www.automationanywhere.com/ai
Recorded live at Transform 2026, this episode features Nancy Hauge, Chief People Experience Officer at Automation Anywhere — an AI agent platform company helping enterprises manage agentic solutions at scale. Nancy brings 45 years of people leadership experience to the conversation, and she arrives with a book on the way: The 5-Year Century, co-authored with her CEO and published by Wiley, releasing May 19th. Nancy is one of the most energetic and quotable guests in the series. Her core belief — that people are the least predictable thing in the world, and that's exactly what makes HR the most creative function in any business — sets the tone for an episode packed with sharp frameworks, vivid examples, and a few genuinely surprising benefit ideas.
She talks about how AI agents are transforming recruiting and HR operations at Automation Anywhere, from a referral agent that maps new job descriptions to existing and needed AI tools, to agents that proactively surface relevant benefits to employees at the exact moment they're most needed. The benefits conversation is where this episode really takes off. Nancy makes a compelling case that the future of benefits is bespoke — à la carte, concierge-level, designed around the specific life stage and family needs of each employee rather than bought in bulk at volume pricing. She shares the benefit that generated the most emotional response she's ever seen in her career: a night nurse support service for new parents. And she frames the ROI of benefits not just in retention metrics, but in something harder to measure and more important: creating great alumni who leave saying "that was the best place I ever worked."
Connect with Nancy: https://www.linkedin.com/in/nancyhauge/
Learn more: https://www.automationanywhere.com/ai
