IKEA's AI Success: Call Center Reps Become Design Gurus #shorts

Companies are using AI to cut jobs, but IKEA is doing the opposite. They're turning call center reps into design consultants, boosting revenue and upskilling their team with AI integration.

Check out Josh Robinson & Mike Nathan on #thePOZcast
https://www.thepozcast.com/535

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#AI #IKEA #CustomerService #BusinessStrategy #Upskilling