Ben Eubanks: Artificial Intelligence for HR: LIVE from Unleash 2025

We proudly share #thePOZcast interviews from Unleash 2025 in Las Vegas with guest host Rhona Pierce! Ben Eubanks is a speaker, author, and researcher living in Huntsville, AL. Ben is the Chief Research Officer at Lighthouse Research & Advisory and the author of Artificial Intelligence for HR: Use AI to Build a Successful Workforce. Ben is an expert speaker on the future of work as it relates to talent, technology, and innovation. His speaking has reached over a hundred thousand business leaders on physical and virtual stages in the last 10 years. Previously an HR executive for a global technology startup, he currently heads up research and operations at Lighthouse Research & Advisory, a human capital advisory services firm. He works with HR, talent, and learning leaders across the globe to solve their most pressing business challenges with a research-based perspective tempered by practical, hands-on experience. He has developed hundreds of reports, case studies, and other resources to support his life’s mission: making HR better, one HR pro at a time. Ben is the founder of upstart HR, a blog that has touched the lives of more than one million business leaders since its inception, and he also hosts “We’re Only Human,” a podcast that examines the intersection of people and technology in the workplace. The podcast has featured guests from notable organizations like IBM, Aramark, Emerson Electric, Southwest Airlines, and more. Connect with Ben: https://www.linkedin.com/in/beneubanks/ Learn more: lhra.io/access Summary Rona Pierce engages with Ben Eubanks, Chief Research Officer at Lighthouse Research and Advisory, discussing the evolving landscape of HR and talent acquisition. They explore the challenges faced by frontline workers, the importance of trust and communication in the workplace, and the impact of AI on recruitment processes. The conversation emphasizes the need for transparency, effective onboarding, and the role of employee referrals in building trust. Additionally, they touch on the C-suite's perspective on AI and the necessity for HR leaders to adapt to the changing environment. #thePOZcast is proudly brought to you by Fountain - the leading enterprise platform for workforce management. Our platform enables companies to support their frontline workers from job application to departure. Fountain elevates the hiring, management, and retention of frontline workers at scale. To learn more, please visit: https://www.fountain.com/?utm_source=shrm-2024&utm_medium=event&utm_campaign=shrm-2024-podcast-adam-posner. Thanks for listening, and please follow us on Insta @NHPTalent and www.youtube.com/thePOZcast For all episodes, please check out www.thePOZcast.com Takeaways - The importance of solving real problems in HR processes. - Frontline workers often feel unfairly treated compared to corporate roles. - Effective onboarding is crucial for frontline worker success. - Communication and transparency are key to employee engagement. - Employee referrals significantly enhance trust in a company. - Many candidates perceive employer branding as dishonest. - AI is drastically increasing the volume of resumes received by companies. - Executives may be at risk of AI disruption due to predictable job structures. - Curiosity is essential for success in HR and leadership roles. - Focus on solving specific problems rather than getting caught up in trends.